FAQ

How are SoulStones made?

 

Each SoulStone requires ten individual steps to create, from the initial molding to the final sanding. Everything is done by hand including the glazing. SoulStones are fired twice at 2,200° Fahrenheit for approximately eight hours. It takes 14 days to create a SoulStone.

 

 
What are Your Return and Refund Policies?

We offer a 30 day money-back refund policy if the product is returned in its original packaging. Simply send the product back to the address listed under Contact Us and we will email you a confirmation once the return is received. At that time we will refund the cost of the product to the credit card used for purchase. If you have any questions you can always email us at info@SoulStones.com.

 

 
What are Payment and Shipping Policies?

 

We accept major credit cards for all transactions. Orders are typically shipped within one business day of receipt. Currently, we only ship to addresses within the United States. Shipping is a flat rate $5 per order and we ship USPS Priority Mail which usually arrives within 2 days.

 
 
Do you Collect Sales Tax?

 

Currently we only collect sales tax for purchases that are shipped to an address within the state of New York.

© 2017 by SoulStones

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